A system must of course be properly monitored and maintained. When the system is installed and ready to go, we set up a support function. In the analysis, we jointly agree on what the support function will contain, how quickly we should respond to requests and requirements, and also the level of accessibility for the different support services. This is a fully fledged support system for follow-up and reporting based upon the different sections in the agreement.
Support also includes regular meetings at all levels in the organization – from managers to experts. The purpose is to discuss, evaluate and make decisions on everything relating to operations and maintenance. These discussions prevent many issues and ensure that expectations are aligned.
We act as a partner in all daily activities and share responsibility for ensuring that everything functions as it should.